Privacy Policy

Tq99's Privacy Policy — your information is completely secure

Tq99 takes your personal data seriously. This privacy policy clearly explains how your information is collected, used, and protected.

Last Updated: January 2026
SSL 256-bit Secured
GDPR Compliant
🔒
Your Data, Our Trust
tq99 never sells your personal data to third parties.

Core Security Principles

In Data Protection Our Commitment

A quick overview of how tq99 protects your privacy

Encrypted Storage

All your personal data is protected with 256-bit SSL encryption. Full encryption is ensured both in transit and at rest.

Never Sold to Third Parties

Tq99 never sells or transfers your name, mobile number, email, or financial information to any outside party. Your data is used solely for service delivery.

User Controls

You can view, correct, or request deletion of your data at any time. We believe your data belongs to you.

Secure Server Infrastructure

Tq99's servers operate in accordance with international security standards. Regular security audits and penetration testing ensure server protection is always up to date.

Cookie Transparency

Tq99 is transparent about which cookies it uses and why. All cookies except essential ones are only activated with the user's consent.

International Standards

Our privacy policy is built in compliance with GDPR and the data protection requirements of our international gaming license. Your rights are always protected.


1 Scope & Applicability

Tq99 (www.tq99.org) is a trusted online gaming and Sports Betting platform. Your Privacy This is not merely a legal obligation — it is central to our business values. This Privacy Policy clearly explains what information is collected when you use the tq99 website or app, why it is collected, and how it is kept secure.

This policy applies to tq99's website, mobile app, Live Casino, Sports Betting, and all other digital services. By using any tq99 service, you Privacy Policy you will be considered to have accepted these terms. If you do not agree with this policy, we recommend that you discontinue use of our services.

Tq99 operates under an international gaming license and complies with GDPR and all applicable data protection laws. We believe transparency and integrity are the foundation of lasting trust.

Please Note

This Privacy Policy was originally written in Bengali for the convenience of Bangladeshi users. In the event of any interpretive conflict, the English version shall prevail.

2 What Information We Collect

Tq99 only collects information that is necessary to provide its services. We do not gather unnecessary data, and protecting user information is our top priority. A detailed breakdown of the data we collect is provided below:

Type of Data Example Mandatory?
Identity-Related Name, date of birth, nationality Yes
Contact Information Mobile number, email address Yes
Financial Information Payment methods, transaction history Yes
KYC documents NID, passport, or driving license For Withdrawal
Technical Information IP address, browser, and device information Automatic
Gaming Activity Betting history, game preferences, session duration Automatic
3 How We Collect Information

Tq99 collects your information through various methods. We are fully transparent about each method, and you have the right to know where your data comes from.

  • At the time of direct registration: The information you provide when creating an account — name, mobile number, email, and password — is collected directly from you.
  • KYC Verification Time: This information is collected when you submit identity verification documents for withdrawal.
  • Through automated technology: When you use tq99, cookies, log files, and web beacons automatically collect technical information.
  • During Payment Processing: Relevant payment information is collected when you make a deposit or withdrawal.
  • When contacting support: When you contact us via live chat or email, records of those conversations are retained.
4 Purpose of Data Use

Tq99 uses collected data only for specific, legitimate purposes. We never use your information in ways that have not been disclosed to you. The key purposes are outlined below:

  • Account creation and management — for login, security verification, and managing account settings.
  • Payment processing — for deposits, withdrawals, and bonus disbursements.
  • Identity Verification — for anti-money laundering compliance and age verification.
  • Customer Support — for fast and effective resolution of your questions or issues.
  • Ensuring Responsible Gaming — to identify signs of addiction and take protective measures.
  • Fraud Prevention — to detect unusual activity and protect your account.
  • Personalized Experience — to recommend games and special offers tailored to your preferences.
  • Legal compliance — to meet licensing authority regulations and legal obligations.
Our Promise

Tq99 never sells your data to advertisers and will not send marketing emails without your consent.

5 Sharing Data with Third Parties

Tq99 your Privacy committed to protecting. We do not share your data with outside parties, except in the limited circumstances outlined below:

  • Payment Service Providers: Approved payment gateways including bKash, Nagad, and Rocket receive the information needed to process transactions. They operate under their own privacy policies.
  • Game Software Providers: Our partner software companies for Live Casino and sports games receive limited technical data.
  • Regulatory Authorities: Data may be shared as required by legal obligations or licensing authority requests.
  • Security & Fraud Prevention: Information may be shared with law enforcement agencies in cases of serious fraud or criminal activity.
Important Assurances

In the cases above as well, tq99 ensures that third parties receive only the minimum necessary information and are required to comply with our privacy standards.

6 Cookies & Tracking Technologies

Tq99's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

  • Essential Cookies: These are essential for maintaining login sessions and ensuring security. These cookies cannot be disabled.
  • Functionality Cookies: Used to remember your preferred language, theme, and other settings.
  • Analytics Cookies: To understand which pages users spend the most time on and which features they use most.
  • You can delete existing cookies or block new ones from your browser settings at any time. However, some features may not function properly as a result.
7 Data Retention Period

Tq99 does not store your data indefinitely. Specific retention periods are defined for each type of data, based on legal obligations and business requirements.

  • Account Information: For the duration of the active account and up to 5 years after closure.
  • Financial Transaction Details: A minimum of 7 years' retention is mandatory under international financial regulations.
  • KYC Documents: Retained for up to 5 years after account closure, in accordance with licensing authority guidelines.
  • Support Conversations: Up to 2 years after an issue is resolved.
  • Cookie & Session Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 12 months.
Legal Exceptions

We may be legally required to retain data beyond the above periods in cases of ongoing legal investigations or disputes.

8 Your Rights

As a tq99 user, you have several important rights over your own data. We respect these rights, and you can exercise them at any time.

Right to Access Your Data

You can request to see what information we hold about you at any time. We are required to respond within 30 days.

Right to Rectification

If any of your information is incorrect or incomplete, you can request a correction. We will make the necessary changes promptly.

Right to Erasure

After your account is closed, you may request deletion of your data. We will fulfill the request unless we are required by law to retain it.

Right to Restrict Processing

In certain circumstances, you may request that the use of your data be restricted, such as while the accuracy of the data is being verified.

Right to Data Portability

You can request your data in a standard format (CSV or JSON) to use with another service.

Right to Object

You have the right to object to personalized advertising or certain types of data processing.

Want to exercise your rights?

To exercise any of your rights, email us at [email protected] or reach out via live chat. We will respond within 30 days.

9 Children's Privacy

Tq99 is strictly an adults-only platform. No one under the age of 18 may use our services, and we do not knowingly collect data from minors.

  • Age is verified at registration and confirmed through proof of age during the KYC process.
  • If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the account will be closed.
  • If parents suspect their child is using tq99, please contact [email protected] immediately.
10 Security Measures

Tq99 follows the highest industry security standards to protect your data. Our technical and organizational security measures are regularly reviewed and improved.

  • 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
  • Two-Factor Authentication (2FA): An additional layer of security is available for your account.
  • Regular Security Audits: Regular penetration testing is conducted by independent third-party specialists.
  • Data Minimization: Only the information that is strictly necessary is collected — nothing more.
  • Access Control: Only staff members who require access are permitted to view specific data.
  • Data Breach Response Plan: In the event of a data breach, affected users will be notified within 72 hours.
Stay Vigilant

Tq99 will never ask for your password or OTP via email or phone. If you receive such a request, it may be a scam — please report it to us immediately.

11 Policy Changes

Tq99 reserves the right to update this privacy policy, in part or in full, at any time. Changes in technology, law, or business environment may prompt revisions to this policy.

  • The updated date will be reflected on this page following any changes.
  • Registered users will be notified by email of any significant changes.
  • Continued use of tq99 after any changes will be considered acceptance of the updated policy.

We therefore recommend visiting this page from time to time. Please also review our Terms & Conditions And Responsible Gaming pages as well.

12 Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us. Our data protection team will handle your matter with care.

  • Live Chat: Always available in the bottom-right corner of the website
  • Response Time: Typically within 24 to 72 hours
  • Support Hours: 24/7, all days of the week

Join tq99 — Enjoy a safe and trusted gaming experience

Your privacy is our top priority. Register with confidence and enjoy the best gaming experience tq99 has to offer.

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