Tq99's Terms & Conditions — Know before you play

These Terms & Conditions apply to the tq99 platform (www.tq99.org) and all services under it. By accessing the tq99 website or mobile app to create an account, play games, or use any of our services, you are considered to have fully accepted these Terms & Conditions.

Tq99 is a legitimate online gaming platform operating under an international gaming license. Our goal is to provide users with a safe, transparent, and enjoyable gaming environment — and maintaining that environment requires every user to play their part responsibly.

These Terms & Conditions have been written in English for the convenience of Bangladeshi users. In the event of any interpretive dispute, the English version shall prevail. tq99 reserves the right to modify these Terms & Conditions at any time, and any changes will be communicated on the website.

To create an account on tq99, you must register with accurate and truthful information. Accounts created with false or incorrect information may be closed at any time, and all balances in such accounts may be forfeited.

Each person may register only one account. Creating multiple accounts under the same name, mobile number, email, or device is strictly prohibited. If detected, all associated accounts will be closed.

• Register with your correct name, address, and mobile number
• Maintain only one account in your own name
• Notify tq99 if any information provided at registration changes
• Creating an account under someone else's name or a false identity is prohibited
• Never share your account password with anyone

All tq99 services are strictly for users aged 18 and above. Use of the gaming platform by minors is prohibited by law, and tq99 takes a firm stance on this matter.

Tq99 may request a national ID card or other government-issued document for age verification at any time. If age cannot be verified, or if the user is under 18, the account will be immediately closed and any associated balance may not be refunded.

Deposits on tq99 can be made via bKash, Nagad, Rocket, and other approved payment methods. Please ensure you enter the correct amount and payment details when depositing. tq99 is not responsible for any issues resulting from incorrect information.

All deposits are credited instantly in most cases. However, network issues or payment provider delays may occasionally cause minor hold-ups. If this happens, contact support with a screenshot of the transaction.

KYC verification must be completed on your account before you can make a withdrawal from tq99. Standard withdrawal requests are processed within 5–15 minutes. However, larger amounts may require additional verification.

Withdrawals can only be made using the same payment method used for the deposit. This is part of our security policy to prevent money laundering. To withdraw from a bonus balance, the applicable wagering requirements must be met.

• Minimum withdrawal amount: BDT 500
• Maximum daily withdrawal: BDT 500,000
• Processed fastest when KYC verification is complete
• Withdrawals will be held if the bonus wagering requirement has not been met
• Withdrawals may be temporarily placed on hold if fraud is suspected

All bonuses and promotional offers on tq99 are subject to specific terms and conditions. Please read the relevant terms before claiming any welcome bonus, reload bonus, cashback, or other offer.

Bonus funds cannot be withdrawn directly. A wagering requirement must be met before withdrawal — typically 10–30x the bonus amount, as specified in each offer's details.

• Each offer can only be claimed once (unless otherwise stated)
• Bonus validity is generally 7–30 days
• Claiming bonuses from multiple accounts is prohibited
• Bonus usage may be restricted on certain games

Certain activities are strictly prohibited on the tq99 platform. Engaging in any of these may result in permanent account closure, forfeiture of your balance, and legal action where necessary.

• Creating multiple accounts to collect bonuses
• Hacking, cracking, or attempting unauthorized access to the platform
• Using any software or bots to play games
• Money laundering or illegal financial transactions
• Defrauding or harassing other users
• Submitting a fake ID or forged documents
• Logging into another user's account or sharing passwords

KYC (Know Your Customer) verification is mandatory to withdraw from tq99 or to conduct transactions above a certain amount. This is required to comply with international financial regulations and to keep your account secure.

To complete KYC verification, you must submit a clear photo or scan of any one of the documents listed below. The document must not be expired, and the details on it must match the information on your account.

• National ID Card (NID) — both sides
• Passport — First Page
• Driving License — both sides
• Recent utility bill (as proof of address)

Tq99 takes responsible gaming seriously. Think of gaming as a form of entertainment, not a source of income — and enjoy it with that mindset. We want every user to play in a healthy, controlled way.

Tq99 offers users the ability to set their own deposit limits, session limits, and self-exclusion preferences. If you feel that gaming is having a negative impact on your life, please contact our support team or Responsible Play View the page.

• Never bet more than you can afford to lose
• Avoid chasing losses by placing larger bets
• Take regular breaks and spend time with family and friends
• Avoid playing if you are feeling stressed or emotionally low

Tq99 reserves the right to suspend or permanently close any account at any time and for any reason — particularly if a user is found to be in violation of these Terms & Conditions. Users will generally be notified by email before an account is closed, but in cases of serious violations, action may be taken without prior notice.

Users may request account closure at any time. Any remaining balance (provided all bonus conditions have been met) will be returned.

All content on the tq99 website and app — including logos, designs, text, graphics, software, and games — is either owned by or licensed to tq99. Unauthorized use, copying, or distribution of any of these materials for any purpose is strictly prohibited.

Written permission is required to use tq99's trademarks, brand name, or logo. Unauthorized use is legally punishable and may result in legal action.

Tq99 accepts limited liability for any financial loss, data loss, or other damages arising from use of the platform. tq99 is not obligated to provide compensation if services are disrupted due to natural disasters, server outages, third-party service failures, or other unavoidable circumstances.

Gaming is a risky activity. tq99 is not responsible for wins or losses. Users play at their own discretion and at their own risk.

Tq99 reserves the right to modify these Terms & Conditions, in part or in full, at any time. The updated date will be noted on the website following any changes, and registered users may be notified by email.

Continued use of tq99 after any changes take effect will be considered acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions or need clarification regarding these Terms & Conditions, please contact our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: bottom-right corner of the website
• Support hours: 24/7, all days of the week